Privacy Policy

Effective: March 27, 2025

At StoryFromPic.shop, we take your privacy seriously — especially when it comes to your children's photos and personal information. This Privacy Policy explains how we collect, use, and protect your data.

1. Information We Collect

When you use our service to create a personalised storybook, we may collect the following information:

• Personal details: Your child's name, age, and gender (provided by you)
• Photos: The photo of your child you upload for story personalisation
• Email address: To deliver your completed storybook and send order confirmation
• Story preferences: Theme, companion, lesson, and any special details you provide
• Contact messages: Name, email, subject and message if you contact us via the contact form
• Payment information: We do not store payment data — all payments are processed securely via PayPal

2. How We Use Your Information

We use the information you provide solely to:

• Create and deliver your personalised storybook PDF
• Send you your completed story by email
• Respond to your support or contact enquiries
• Improve the quality and personalisation of our stories

We do not use your data for advertising, sell it to third parties, or use it for any purpose beyond delivering your order.

3. Your Child's Photo

We understand that photos of children are sensitive. Here is exactly how we handle them:

• Photos are used only to generate your personalised storybook illustrations
• Photos are never shared with third parties or used for marketing
• Photos are stored on secure, encrypted servers
• Photos are automatically deleted within 30 days of your story being delivered

4. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use Google's infrastructure (Google Sheets via Apps Script) to manage order data, which is protected by Google's enterprise-grade security.

We retain order information (name, email, story preferences) for up to 12 months for customer support purposes, after which it is permanently deleted.

5. Cookies

Our website uses minimal cookies essential for the site to function correctly. We do not use tracking cookies or third-party advertising cookies. No personal data is stored in cookies.

6. Third-Party Services

We use the following trusted third-party services:

• PayPal: For secure payment processing. PayPal's privacy policy applies to all payment transactions.
• Google Workspace: For secure order management and data storage.

7. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request that we delete your data at any time
• Request that we correct any inaccurate information
• Withdraw consent for us to use your data

To exercise any of these rights, please contact us at support@storyfrompic.shop and we will respond within 48 hours.

8. Children's Privacy

Our service is designed for parents and guardians to create storybooks for their children. We do not knowingly collect any information directly from children under 13. All data is provided by the parent or guardian placing the order.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: support@storyfrompic.shop
• Website: storyfrompic.shop